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Store Policy

Because We Care

At Sass and Elegance, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

How To Order

At Sass and Elegance, we aim to provide a smooth and efficient shipping experience for our customers. Below are the details of our shipping policy for in-stock and pre-order items.

Shipping Details

  • Free Shipping: We offer free shipping on all orders within Australia.

  • Shipping Providers: We use Auspost and other reliable couriers to ship our products.

  • Tracking: All shipments are registered and trackable. You will receive tracking information once your order has been dispatched.

In-Stock Items

  • Ready to Ship: In-stock items are ready to go and will be shipped immediately upon receiving your order.

Pre-Order Items

  • Extended Delivery Time: Pre-order goods may have a wait time as they are either shipped from our inventory in the US or made from scratch for you.

  • Wear Date Requirement: To ensure timely delivery, we ask for your wear date. If we cannot fulfill your order due to time constraints, we will promptly refund your money.

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Thank you for choosing Sass and Elegance for your bridal and formal wear needs.

 

Shipping Policy

At Sass and Elegance, we strive to provide a seamless and cost-effective shipping experience for our customers. Here are the details of our shipping policy:

Shipping Details

  • Free Shipping: We offer free shipping on all orders within Australia.

  • Shipping Providers: We use Auspost and other reliable couriers to ship our products.

  • Tracking: All shipments are registered and trackable. You will receive tracking information once your order has been dispatched.

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Measurement Guide

Ensuring a perfect fit starts with accurate measurements. You can have your measurements taken by a professional alteration service or do it yourself using a flexible measuring tape. Follow these guidelines to get the most accurate results:

General Tips

  • Use a flexible measuring tape.

  • Ensure the tape is even around your body, not at an angle.

  • The tape should be snug but not tight, and not too loose. Aim for your "real" measurements.

  • Each dress has a little "wiggle" room, so exact numbers are not necessary.

Bust

  • How to Measure:

    • Stand with your arms relaxed at your sides.

    • Measure around the fullest part of your bust, which is typically at the nipple level.

    • Wear a thin bra if you don't plan on wearing one with your dress, or wear the bra you intend to wear with your dress.

Waist

  • How to Measure:

    • Locate your natural waist, which is about 2 inches above your belly button.

    • Bend slightly to the side; the point where your body creases is your natural waist.

    • Measure around this area, ensuring the tape is level and snug.

Hips

  • How to Measure:

    • Stand with your feet together.

    • Measure around the fullest part of your hips and bottom. This is usually about 8 to 10 inches below your waist.

    • Ensure the tape is level and snug but not tight.

Height

  • How to Measure:

    • Stand straight with your feet together.

    • Measure from the top of your head to the floor, wearing the shoes you plan to wear with your dress.

Skirt Length

  • How to Measure:

    • Measure from your natural waist down to the hem of the dress.

    • Most dresses will require a hem alteration or the use of high platform shoes.

 

Alterations

At Sass and Elegance, we understand that achieving the perfect fit often requires some tailoring. Whether your purchase is on sale or not, most evening gowns and wedding dresses may need alterations to ensure they look and feel perfect.

Alteration Recommendations

  • Tailoring Services: We are happy to recommend  alteration services to help you achieve the ideal fit for your gown.

  • Third-Party Disclaimer: Please note that these recommended alteration services are independent and not part of our business. Therefore, Sass and Elegance cannot take responsibility for the work performed by these third-party services.

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